SALARY: $19.39 - $26.89 Hourly
DEPARTMENT: Paratransit Operations (SacRT GO)
OPENING DATE: 05/01/2023
CLOSING DATE: Continuous
RECRUITMENT TYPE: Internal/External
 
DESCRIPTION:
 
This position performs all the functions of a Paratransit Operator as well as the mentor training program. The purpose of this position is to conduct operation and customer service training for staff.   This is accomplished by interpreting and explaining state and federal laws, rules, and regulations, defensive driving techniques, district policies, customer service expectations, and accurate record keeping.  Other duties include conducting disability awareness training, customer assistance and mobility device securement training, operating paratransit passenger vehicles and completing special assignments as assigned.
 
EXAMPLES OF DUTIES:

This is a general listing of job functions and does not represent a complete listing of the position's responsibilities.

• Assumes the responsibilities of a Paratransit Operator as needed to meet customer service demands.
• Instruct paratransit bus operators with regard to safety, service, and scheduling.
• Insures proper training of employees.
• Keeps staff current on changes to ADA rules and regulations.
• Assist in the preparation of training materials.
• Takes corrective actions to ensure quality customer service and safe operations.
• Assists in coordinating Paratransit Public Relations activities.
• Provides monthly safety meetings.
• Uses performance metrics based on reporting data to set training requirements.
• Communicates effectively with operations staff regarding training schedules or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as assigned to ensure the efficient operation of the department.
• Communicates effectively with operations staff regarding scheduling of training hours.

 
MINIMUM QUALIFICATIONS:

Education: High School Diploma or equivalent.
Experience: A minimum of five (5) years of commercial paratransit driving experience. One (1) year of behind the wheel training experience preferred.
Licenses/Certifications: Must possess a valid Driver's License at the time of application and have the ability to obtain a valid California Class B Driver's Permit with passenger endorsement within 30 calendar days of employment. Training will be provided to assist in preparing the operator to successfully obtain the permit.

FILING INSTRUCTIONS/SUPPLEMENTAL INFORMATION:

Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in other examination segments of the selection process. An employment application is required for this position. Applications, job announcements, and copies of the complete job description are available through our website at www.sacrt.com.
 
Completed employment application must be submitted online. SacRT will not process incomplete applications. Resumes are not accepted in lieu of an application but may be included with the application. For more information on benefits, a summary sheet is available from the Human Resources Department. The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with disabilities. For more information, contact the Human Resources Department at (916) 556-0298.