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The City of Elk Grove is currently accepting applications forCustomer Service Representative
Customer Service Representative
$51,521 - $69,058 annually + excellent benefits
The ideal candidate for the Customer Service Representative position is a professional, patient, and service-oriented individual who can provide high-quality administrative and customer support to the City of Elk Grove’s Code Enforcement Division and Housing and Public Services Division. This position will serve as the primary first-point of contact for residents, tenants, business owners, property owners, and community members seeking assistance, including calls related to code enforcement concerns, housing-related inquiries, and homelessness-related service requests.
The ideal candidate will have proven customer service experience either in the public or private sector and a demonstrated ability to communicate clearly, calmly, and professionally with members of the public. Experience successfully de-escalating upset or frustrated customers is highly desired, as this position will often involve helping individuals navigate sensitive, complex, or emotionally charged situations.
A strong candidate will also have experience triaging calls and service requests, gathering accurate information, determining the appropriate next steps, and routing matters to the proper staff, department, or service provider. Experience using general databases, case management systems, or similar software platforms is desired, along with the ability to maintain accurate records, document contacts, and track follow-up items.
The successful candidate will be organized, dependable, and able to manage multiple priorities in a fast-paced public service environment. They should demonstrate sound judgment, strong interpersonal skills, attention to detail, and a commitment to providing responsive, respectful, and solution-oriented service to the Elk Grove community.
Tentative Recruitment Timeline (subject to change)
Filing Deadline: July 09, 2026, at 11:59 PM
Oral Board Interviews: July 23, 2026 (Virtual)
Selection Interviews: July 27, 2026 (In Person)
For a complete job description, further details about our benefit package and to apply, please visit our website at: https://apptrkr.com/7251753
Human Resources Department
8401 Laguna Palms Way | Elk Grove, CA 95758 | 916-683-7111
elkgrove.gov