The City of Elk Grove is currently accepting applications for

Customer Service Representative

$50,166.00 - $67,242.00 annually + excellent benefits

The Public Works Department is currently seeking a highly motivated, versatile problem solver with excellent customer service and proven organizational skills to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, attention to detail, time management skills, and the ability to work independently as well as in a team.

This position serves as the primary point of contact for residents and acts as a liaison to staff within the Operations & Maintenance, Capital Maintenance, Fleet & Facilities, and Recycling & Waste Divisions within the Public Works Department. Acting as an integral support system, the responsibilities of the Customer Service Representative also include supporting program goals, objectives, policies, and processes, ensuring they are carried out in both day-to-day and during special operations such as the storm response.  As this position will coordinate with and support all Public Works divisions, excellent communication skills are vital for success in this role!

This position is perfect for someone interested in an opportunity to work with a dedicated team that shares a commitment to quality customer service, efficiency, and innovation.

Tentative Recruitment Timeline (subject to change)

Filing Deadline: 11:59 PM on February 17, 2025 

Written Exam: February 25, 2025 (in person)

Oral Board Interviews: March 6, 2025 (virtual)

Final Selection Interviews: March 10, 2025 (in person)

For a complete job description, further details about our benefit package and to apply, please visit our website at: https://apptrkr.com/5946183.  

Human Resources Department

8401 Laguna Palms Way | Elk Grove, CA 95758 | 916-683-7111

elkgrovecity.org